CaseTrust for Education

Service Guarantee

Admission Policy

Refund Policy

Transfer Policy

Cheating and Plagiarism

Breaches of The School
Regulations and/or The
Code Of Conduct

Security Deposits

Student Protection Scheme

Standard Student Contract

CaseTrust for Education

The CaseTrust for Education scheme has been customised specifically by CASE for the education industry in Singapore. The scheme will enhance the confidence of international students and their parents in the quality of education in Singapore.

The regulatory framework focuses on building trustworthiness, professionalism, as well as business and academic excellence. It has two tiers – first, an essential or mandatory tier, which requires Private Schools to ensure high quality student welfare practices and standards and gives Private Schools the right to enrol international students. Second, a voluntary tier, tied to privileges, is focused on enhancing business and academic excellence. CaseTrust for Education is part of the essential tier under the regulatory framework.

A PEO that achieves CaseTrust for Education is certified as an organisation that possesses the foundation for good quality student welfare/protection practices and standards.
The PEO will have the following mechanisms in place:

• Clear Fee Policies
• Well-Defined Student Redress Practices and Systems
• Disclosure of the PEOs Commitment of Quality
• Well-Trained Personnel