IBISO Creative Inspirational Learning

CaseTrust

CaseTrust for Education

Service Guarantee

Admission Policy

Refund Policy

Transfer Policy

Cheating and Plagiarism

Breaches of The School
Regulations and/or The
Code Of Conduct

Security Deposits

Student Protection Scheme

Standard Student Contract

Transfer Policy

IBISO will prepare the student’s cancellation letter, attendance of student, original student pass and passport to ICA so as to assist the transfer.

IBISO required at least 14 days to process the application.

Transfer within the school courses subject to School approval. There will be Administrative fee of $ 50 for transfer into another course. The student must fulfill the requirement of the course in order for the transfer.

No Refund

Student’s enrolment in the course was cancelled and/or the student is expelled from the course or IBISO Creative Inspirational Learning, for breach of IBISO Creative Inspirational Learning and/or government agencies/authorities rules and regulations and/or laws of Singapore, shall not be eligible for any refund.
Registration fee is non-refundable.

Payment methods and channels policy

Course fee is payable in Singapore dollars and no Goods and Service Tax required for all courses.
Fees of International students shall be received within the Student Protection Scheme of Casetrust.
Accuracy of charging-To ensures accuracy of charging, we have list clearly all course fees including total amount payable and its breakdown.
Fees can be paid in one of the following methods:

Cash,
Bank draft,
Telegraphic transfer,
Combination of the above methods.

Complaint / Grievance Policy

IBISO Creative Inspirational Learning is committed towards maintaining quality. In order to serve the welfare of the students, we have policies to ensure students will served well. We will encourage the students to speak to their relevant trainer about their problems that they are facing. If can’t resolve by the trainer, we encourage them to speak /write in to Administrator.

Students have any feedback or complaint required to write the following order thru feedback@ibiso.com.sg or fax number 67598423:

• Student's Name

• Student's Pass Number

• Course enrolled / commencement date

• Contact number/ Email address

• Nature of complaint/feedback

Once we receive the feedback, we will acknowledge the complaint within 3 days received. Our administrator will assist through and resolve within 7 days of complaint. If our Administrator can’t resolve the problem, Manager will be assign to help student through and will resolve within 21 days of complaint received. If not able to resolve, either of the party can refer the complaint/grievance to CASE.

Confidentiality Statement

Our school treats all students' information and data with the strictest confidentiality. Any access to student information is limited to staff involved in their daily operation. The students’ information obtained is solely for the purposes of completing the course.